FAQs

(Q) Does my artwork have 0.25 bleeds?

(A) Sublime Graphics requires a 0.25" bleed around the perimeter of your artwork to ensure accurate cutting (e.g., artwork for a 4"x6" postcard should extend to 4.25" x 6.25"). If your image has a white border on all four sides, bleeds are recommended but not required. If your image is not white on all four sides, you must include bleeds in print-ready files. Before submitting your artwork files, please review carefully. If you are having difficulties and need support Sublime Graphics offers a file preparation service (detail in section below).

(Q) Do I need to use CMYK color mode?

(A) Yes. If your files are submitted using any other color standard, such as RGB or Pantone, they will be converted to CMYK automatically at the time of print. Conversion from one color standard to another may cause colors to shift. Before submitting your digital artwork files, you may want to preview your work in CMYK mode to ensure better color accuracy.

(Q) Does Sublime Graphics accept any file format?

(A) No. Sublime Graphics accepts print-ready files in any of the following formats: .eps, .jpg, .pdf, .ai, .psd, .tif. In other words, Sublime Graphics accepts print-ready files saved from the following design software programs: Adobe Photoshop® CS, Adobe Illustrator® CS, Adobe InDesign® CS, Adobe PageMaker, Macromedia Freehand®, QuarkXpress®.

We can also print raster images (.tiff and .jpegs) independent of the application program used to create such designs if they are submitted at high-quality, uncompressed 300 dpi resolution, 8 bit, CMYK color mode. We can not guarantee files created in MS-Word or MS-Publisher will produce high-quality images and text. Please refer to your user manual or software vendor for information on how to output a print-ready raster image that meets sublime Graphics specifications.

Please note that if you have an artwork file in any other format (e.g., word document), we encourage you to create a PDF file that can increase image quality.

(Q) Can you help me prepare my files?

(A) If additional file preparation support is needed, you may consider engaging in Sublime Graphics Services to prepare your files quickly and cost effectively. You can find out more information by contacting us.

(Q) Why is resolution important?

(A) Resolution also known as DPI (Dots Per Inch) can be described as the number of dots that fit horizontally and vertically into a one-inch space. Generally, the more dots per inch, the more detail captured and the sharper the resulting image. For an image to print properly, the image must be at least 300 dots per inch (dpi) at the final output size. If your file is not 300 dpi, you can not simply increase the dpi from a low resolution to a higher one by increasing the DPI in your imaging program.

(Q) What resolution is needed for my job?

(A) For most printing jobs, 300 dots per inch (DPI) is the minimum resolution to guarantee acceptable printing results. For larger products such as large format posters and banners, we recommend sharper resolution which can range from 300 to 1200 dpi, depending on the intended use of the printed piece. Signs & Banners intended to be viewed from a distance may be printed at a minimum resolution of 150 dpi.

(Q) What if my file is missing fonts?

(A) It is important that you supply all fonts used in your layout. If you do not supply fonts in your artwork file, we will request that you resubmit your files with fonts included. If you have vector artwork and your file is missing fonts, you can open your file in Illustrator, select "Create Outlines", save your fonts, re-save your artwork file, and then send or upload it. If you have artwork that is rasterized, you can open your file in Photoshop and select "Flatten the Layers", re-save your artwork file, and then send it to us.Please do not submit your fonts seperately from your file because it is critical that we receive your print-ready file with fonts included to avoid any printing issues.

(Q) Does my artwork have borders?

(A) If your artwork contains borders, you must make sure all borders are 1/4 (0.25) of an inch wide on each side of your artwork. In addition, you need to add a 1/8 (0.125) of an inch bleed on each side of your artwork. This approach will ensure proper cutting and help the finished product maintain a symetrical appearance. If your border is not at least 1/4 (0.25) of an inch wide on each side, you risk creating a border that looks uneven.

(Q) What if my file is missing images?

(A) If your file is missing the images you desire, you should re-save your file properly so that the images will not drop out during printing.

We do not normally accept images by themselves. The only exception is if you engage one of our graphic designers to help you with your project. Otherwise, you must place all images in your artwork and make sure to save your files properly. Please refer to your software program manual for more information on how to save your files properly.

Vector-based software programs such as Illustrator or InDesign have a tendency of image dropping out when transparency effects are being used. If you are using Photoshop, you should flatten all layers before saving to keep all images and text in place.

(Q) What if my artwork contains gradients?

(A) Gradients are commonly used in printing and in most instances produce good results. Gradients can be represented in a file as a mathematical equation (Vector) or rendered by the application into a series of pixels (Raster). Before submitting your artwork files, you may want to contact one of our designers for assistance regarding gradients.

Final Note: Please upload all artwork using our file uploading service on support page or send to this e-mail address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it , if your file(s) is larger than 10MB please do not send via e-mail, we suggest using our upload service or a free third party service like: www.sendspace.com.